FAQs - Frequently Asked Questions

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How long does shipping take?

Once an order is received and processed:

Shipping to Europe & USA takes 3-10 days.

Shipping to the Rest of the World takes 5-15 days.

Please ensure that delivery address is correct.

We cannot be responsible for any items held up in customs.

We cannot be responsible for any local tax.

All deliveries to UK, EU & USA will not face additional import charges (i.e. no hidden customs fees on prints-only).

How are prints packaged?

A3 and A4 prints are placed in acid-free sleeves to protect them from scratches and folds, and sent flat-packed in sustainable cardboard packaging.

What happens if the print arrives damaged?

In the very unlikely event that the print arrives damaged it will be replaced. Please fill out contact form and submit within 5 days of receiving. It is important to open and inspect your order immediately

What happens if I don't receive my print?

All prints are insured and tracked. Tracking odrer number is sent shortly after order is placed. Any issues, please fill out contact form.

Can I return the print?

Prints may not be returned. The sale is final.

What is the "giclee" printing process?

It comes from the French word "gicler" meaning to squirt, spurt of spray. A Giclée print is a high quality, archival inkjet print.

What paper is used for printing?

The artist has carefully selected Hahnemülhe Photorag 308g for the prints. It is slightly off-white, matt, cotton-based, acid free and when printed with high qulaity pigment-based inks, results in an unbeatable archival lifespan of up to 200 years.

Do the prints have a border?

A border of 8 mm (0.3 inch) is included in the print to allow for easy choice of frames, allowing for print to be placed directly on mounting board or window mount.

What do you mean by "open edition"?

An open edition means the prints are not limited to a fixed number. Yet each print comes with its own certificate of authenticity (COA).

Who issues Certificates of Authenticity (COA)?

Certificates of Authenticity are sent with delivery of print, or in some cases issued from the Cassandra Constant's studio.

Cannot find the answer to your question?

We are here to help. Please send your question via the contact form and we will get back to you as soon as possible.